Job Description

Customer Care Coordinator (Logistics)
Louisville, KY, United States of America

Overview

Voted #1 in BEST PLACES TO WORK 2018, 2019, 2020 & 2021!!!

Starting pay of $21 with no experience up to $30 per hour with experience. Monthly incentives and a $1500 sign-on bonus!

One Source Logistics is a customer-focused, relationship-based third-party logistics (3PL) group built in Louisville, KY.

Job Skills / Requirements

THE ROLE:

As a Logistics Coordinator at One Source Logistics, you are the center of daily operations.  This role is designed for the deeply organized, fast-paced & those looking for a challenge. 

If you seek incomparable company culture, the ability to accelerate your career & being a valued team player, we encourage you to apply.

THE WHY:

  • Company contribution towards health, vision & dental insurance
  • Retirement matching every check, up to 3%
  • Leadership training & Career Coaching - Investment in your future!
  • Organic growth within a pandemic-proof industry
  • Work hard & play harder – Voted #1 in BEST PLACES TO WORK 2018, 2019, 2020 & 2021!!!

WHAT YOU NEED TO SUCCEED:

  • No Experience necessary
  • Highly organized and logical with a willingness to adapt quickly to changing policies and procedures
  • Strong communication skills(in person, online & on the phone)
  • Eagerness to learn new skills & techniques
  • Self-directed with the ability to solve problems minimal oversight
  • Excellent interpersonal skills: ability to get along with diverse personalities
  • Proficient knowledge of Microsoft Office or similar data entry software


RESPONSIBILITIES:

  • Must be able to communicate effectively 
  • The main point of contact for client communication regarding transportation (documenting calls, assisting with pricing & selection) efficiency of loads, and the resolution of transportation issues.
  • Assist clients with product selection and pricing to improve transportation routes
  • Perform inbound and outbound calls for loads to be picked up and/or delivered
  • Partner with internal Brokerage team members to deliver exceptional customer service, communicate any issues, verify load details, and dispatch drivers
  • Perform check calls to drivers and carriers confirming on-time pick-up and delivery of shipments
  • Update account managers on any issues that arise throughout the life of loads and create solutions for those problems
  • Investigate product overage, shortage, and damage, and complete the appropriate documentation
  • Validate all load data prior to marking a load as delivered
  • Communicate tracking updates to customers and conduct customer service calls to identify other business unit needs
  • Verify order details and reference numbers are accurate and communicate that information to the drivers and carriers.


#OSL

Additional Information / Benefits


Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan, Special Incentive Plans


This is a Full-Time position 1st Shift.

Number of Openings for this position: 3