Job Description

Overview

The national offices of the Presbyterian Church (U.S.A.), based in Louisville Kentucky, serve with mid-councils, congregations, worshipping communities, and partner organizations to carry forth the mission of Jesus Christ. Approximately 400 individuals, diverse in race, age, gender, sexual orientation, faith, skills, and more, come together as colleagues to work for a world where justice reigns, peace prevails, and God’s love extends to all people. This community comprises the staff of several national entities: the Office of the General Assembly, Presbyterian Investment and Loan Corporation, the Presbyterian Mission Agency, the Presbyterian Publishing Corporation, Presbyterian Women, and the Administrative Services Group. Join a community of gifted and caring professionals to work closely with the Deputy Executive for Vision and Innovation and the Director of the Center for Repair of Historic Harms in the Executive Director’s Office of the Presbyterian Mission Agency.

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Position Purpose:
Coordinate and manage a variety of administrative and programmatic efforts within the Center for Repair of Historic Harms (started in 2022) and the Office of Innovation (starting in 2023).  These new ministries work with a wide variety of constituencies across the church to repair the damage the church has caused in the past and to innovate fresh ways of being church and approaching ministry in partnership with mid-councils, congregations, new worshipping communities and their leaders! This position requires both warmth, hospitality, interpersonal effectiveness as well as efficiency, thoroughness, and making potentially complex processes smooth and accessible. 

This position will be on-site with a possibility of going hybrid in the future.

Job Skills / Requirements

1.  Support and encourage the mission, vision, identity, values and mission work plan of the Presbyterian Mission Agency in attitude, work ethic, behaviors, and relationships.

2.  Oversee the operations and associated projects of the Office of Innovation and Center for Repair including:

• Distributed staff coordination
• Volunteer contributor relationships, onboarding and coordination
• Databases (CRM) and online presence of both ministries.
• Researching and implementing additional tools and processes (tech and operational) to ensure excellence and responsiveness in internal operations and constituent service.
• Project management for implementing organizational systems and processes.
• Travel planning and operations for staff and volunteers.

3.  Align and systematize the organization and operations of OI and CfR so that these emerging ministries develop and maintain consistent & reliable rules of engagement, organization, reporting, & processes that build integrity, clarity about essential priorities, and excellence in partnership and service delivery.

4.  Coordinate assignments & priorities for director-level staff in order to maintain efficient scheduling and ensure each person is functioning at their highest, unique capacity to contribute.

5.  Systematically evaluate constituent satisfaction with the service and partnership of CfR and OI and make operational and service adjustments to achieve excellence in impact and engagement. 

6.  Serve as a member of the Office of the Executive Director, participating in collaborative efforts for the good of the organization.

7.  Other duties as assigned

Education:

Bachelor’s/undergraduate degree required, graduate education preferred.

Experience:

• 2 or more years experience in operations, management, organizational systems development.
• Knowledge of the Presbyterian Church (U.S.A.). A member of an active congregation of the Presbyterian Church, U.S.A. is especially helpful in this work.
• Fluency in Spanish or Korean along with English is a plus.

Required Skills:

• Solid understanding of high-quality constituent service, organizational systems for cloud-based data sharing, & project management.
• Operationalize services, processes and delighting constituents.
• Willing and able to work with a geographically distributed team and travel occasionally.
• Excellent listening and communication skills are required.
• Proficiency in Microsoft Office 365 applications.

Helpful Skills:

• Meeting Design, Leadership and Facilitation
• Consulting
• Project Management
• CRM Development and deployment
• “Radical Candor” (citing Kim Scott’s work of the same title)
• Trust development, assessment, and repair
• Teaching
• Training

 Physical Requirements:

This is largely a sedentary position that may require occasional filing and lifting up to 15 pounds. Requires the ability to see, hear, speak, type, write, walk, stand, bend and lift.  This is a full-time position.

Sensory and physical requirements include the ability to communicate verbally in person and by telephone and the ability to read and understand written materials. Ability to communicate in a manner suitable to a church office environment.

Required Competencies:

The successful candidate will demonstrate efficient to mastery level in the following competencies:

• Emotional Maturity & Adaptability: The Presbyterian Mission Agency (PMA) is a multi-national organization serving many constituencies with a wide variety of perspectives, values, and interests.  Further, PMA is an innovative organization in a significant state of evolution where changes happen regularly and routinely. The successful candidate will possess a positive disposition, be well differentiated, and not easily thrown off balance or reactionary.
• Intercultural Competence: Ability to interact and communicate with individuals different in race, ethnicity, culture, ability, gender identity, sexual orientation, age, faith, and to respect different work styles and personality types.
• Prioritizing for Impact and Outcomes more than Activity: be relentlessly focused on the effective impact, outcomes and results of the Office of Innovation and Center for Repair, not merely on actions/activities.
• Organizing Oneself for Clarity and Courage: effective personal and professional prioritizing, action, and goal accomplishment. Key Competencies – Taking initiative, bias toward responsibility, essentialist prioritizing, delegation, composure, self-awareness.
• Personnel management—both staff and volunteers. Including managing “up.”  In other words, the ability to graciously and directly re-direct staff colleagues of a “higher” ranks including your supervisor.
• Teamwork/Relationship Building: Proven ability to work collaboratively as part of a team to accomplish goals and objectives while building identity and confidence of the team.
• Accountability: Possesses a bias toward responsibility. They will claim their own mistakes, seek to make it right, and celebrate their wins while sharing credit with their colleagues.
• Responsive: Responds to the voices and needs of colleagues and constituents by being timely, helpful, enthusiastic and mission-centered.
• Deal with Ambiguity: Works well when next steps become ambiguous, unclear. Knows how to do the relational, analytical, and cognitive work to wrestle clarity from ambiguity. 
• Life / Work Balance:  Recognizes the importance of rest and renewal and maintains an appropriate balance between work life and personal life by adapting to changing needs at work, taking time to pursue personal interests, seeking others' help and discernment when needed and responding appropriately when they are overcommitted or when faced with stressful or dynamic situations.

Additional Information / Benefits

We believe a balanced life, with time for work, leisure, and spiritual nurture, makes us healthier and more productive colleagues at the Presbyterian Center.

The Presbyterian Church (U.S.A.) offers a competitive benefits package including:

Company Paid Benefits
Medical
Vacation Days
Sick Days
Paid Holidays
Death and Disability
Pension Plan
Short-Term and Long-Term Disability
Employee Assistance Program (EAP)

Voluntary Benefits
Dental insurance
Flexible Spending accounts
403(b) Retirement Savings Plan
Group Term Life Insurance
Critical Illness Insurance
Accident Insurance

The Presbyterian Church (U.S.A.) is an Equal Opportunity Employer.
Individuals living with disability encouraged to apply.

Our faith in God inspires our commitment to the values of diversity, equity, inclusion, and belonging and is grounded in scripture, the Constitution of the Presbyterian Church (U.S.A.), and actions of the General Assembly of the Presbyterian Church (U.S.A.).

 Presbyterian Church (U.S.A.) is committed to being not only an Equal Employment Opportunity Employer as defined by the U.S. government,
but with the inclusion of gender identity and sexual orientation as well.

Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply.