Job Description

Employee Care Coordinator
Burnaby, British Columbia, Canada

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

MISSION STATEMENT:

The Employee Care Coordinator (ECC) is responsible for facilitating successful care support for Paladin’s front-line staff. This is primarily achieved though following up on inquires and related requests, maintaining employee personnel files, supporting reward / recognition programs, and liaising with internal divisions and departments to ensure follow ups for our front-line staff are happening in an effective and efficient manner. The ECA will provide regular KPI reporting focused on ensuring the continued success of the department and branch.

 

KEY ACCOUNTABILITIES:

  • Supports day-to-day employee care inquiries in a timely and productive manner.
  • Liaises with internal divisions and departments to ensure employee concerns are appropriately resolved.
  • Benefits administration for employees.
  • Tracks and analyzes employee care metrics; communicates issues and trending to the Team Lead.
  • Assists with employee care initiatives including the Annual Holiday Party, 24-hours of Thanks, etc.
  • Composes, sends, and follows up on employee status letters.
  • Processes separation documents for departing employees.
  • Administrates the employee referral bonus program.
  • Provides employment verification for front-line staff, including requests from lawyers for employee files.
  • Creates letters of employment for employees.
  • Uploads documentation and maintains employee personnel files via Filebound and HCM; upkeeps HR Scan folder and shared inbox.
  • Enters and updates annual and probationary review compliances for employees.
  • Tracks and follows up with employees ensuring SIN and study/work permit compliances are up to date.
  • Processes site specific enhanced clearances including GWL Reliability Status Clearances and BGIS Clearances
  • Provides employee support on matters pertaining to Employee Assistance Program (EAP).
  • Performs other duties as requested to assist with corporate and/or branch needs.
 

EDUCATION, SKILLS AND QUALIFICATIONS:

  • Two years’ experience in Human Resources administration, benefits management and/or data-entry based position is highly preferred.
  • Great presentation skills and communication skills, both written and verbal, are a requirement for this role as the incumbent will serve as the main point of contact for HR queries for our hourly employees.
  • Must be creative-solution focused and a keen learner
  • Autonomous and independent but also act as a team player who likes to have a healthy bit of fun.
  • Diploma in human resources, business administration or related field is preferred.
  • Advanced computer skills with proficiency in Microsoft Office is an asset.
  • Knowledge and understanding of Employment Standards Legislation and Human Rights Legislation is an asset.
  • Be able to manage multiple projects with varying degrees of severity and deadlines at the same time.
  • Excellent customer service and superior attention to detail.
  • Be able to pass a reliability clearance.

Additional Information / Benefits

Salary: $45,000 - $50,000

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

This job reports to the Manager, People and Culture

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1