Job Description
Field Supervisor
(Winnipeg)
Winnipeg, Manitoba, Canada
Overview
Paladin Security Group is the security company of choice amongst some of the most respected institutions in the country, protecting the public and government facilities. We are committed to offering the best employment and career development opportunities in the security industry because we want the very best and brightest people our industry has to offer.
Job Skills / Requirements
The Field Supervisor will be responsible for managing after hours scheduling operations and providing quality control in the field 24 hours a day. This would primarily be achieved by acting as single point of contact for officers in the field, coaching and supporting our people in the field, taking lead on incident management and investigations, prioritizing response and support with available resources, liaising with internal stakeholders, and interfacing with our clients as required. Shift schedule will be weekends 0000-0800 hrs.
Job duties include but not limited to:
- Responsible for filling after hour short notice book offs using WINTEAM. Standing down until a replacement is able to report to the site. Same applies for short notice coverage requests.
- Visits all special contract sites at start date to set up the post orders and train guards on reporting software.
- Oversees all support and service delivery functions at static locations and mobile operations.
- Act as direct supervisor to mobile officers and ensure no mobile checks are missed daily. Assists mobile team with ad-hoc patrols when required.
- Responsible for monitoring and responding to alarm calls.
- Ensures the successful completion of priority operational tasks, as requested by the Client Service team; communicates completion and related feedback.
- Attends and supports all escalated incidences and investigations, including but not limited to operational occurrences, workplace injuries, and officer conduct issues.
- Proactively completes quality assurance visits across all Paladin sites to ensure staff are trained and conduct themselves to the highest standard.
- Completes Security Program Audits or site equipment, documentation, staff training and compliances in coordination with Client Service team.
- Deals with any escalated staffing, disciplinary, and interpersonal issues, as well accolades and employee recognition initiatives.
- Performs other duties as requested to assist with Paladin needs
Education Requirements (Any)
Grade 12 or GED equivalent
Certification Requirements (All)
Valid Manitoba Security Guard License
Additional Information / Benefits
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
Applicants are required to complete an online application at www.paladinsecurity.com/careers to be considered for this position.
Applicants are required to complete an online application at www.paladinsecurity.com/careers to be considered for this position.
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
This job reports to the Manager
This is a Part-Time position 3rd Shift, Weekends.
Relocation is not provided and travel is not required
Number of Openings for this position: 1