Job Description
Security Console Operator - World Exchange Plaza (45 O'Connor) (Temporary)
(Paladin Security Group Ltd.)
Ottawa, Ontario, Canada
Overview
Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements
Site: World Exchange Plaza
Status: Full-Time (Temporary)
Hours: Continental Rotation 0730-1930/1930-0730
Pay Rate: $19.05/hour
Full-Time - Continental Rotation - 0730-1930/1930-0730 (Please see example below:)
- Week 1 - 0730-1930 - 4 Days
- Week 2 - 0730-1930 - 3 Days
- Week 3 - 1930-0730 - 4 Days
- Week 4 - 1930-0730 - 3 Days
- Note: The schedule remains the same month-to-month
This temporary assignment starts July 15, 2024, and ends September 03, 2025.
At the end of your temporary assignment, Paladin may, in its sole discretion, based on its assessment of your suitability, its business needs, and/or any other reason, decide to either:
- extend your temporary assignment on the same or different terms; or
- return you to your current position of the same status and pay rate prior to taking up the temporary assignment
Our Operators utilize phone, two-way radio, and email communications to liaise with internal and external stakeholders regarding alarm and occurrence response, Mobile safety, scheduling, coordinating requests, emergency situations on a shift-to-shift basis for the Mobile Division in the Lower Mainland. Applicants must be willing to work weekend shifts, including 12-hour overnight shifts.
Responsibilities:
- Dispatching alarm and occurrence responses
- Coordinating scheduling changes, book-offs, etc.
- Documenting all information into comprehensive reports
- Escalating situations to stakeholders as required
- Ensures necessary procedures are followed in the event of emergencies such as bomb threats, fires, and break and enters etc.
- Liaise with local emergency services and client personnel
- Provides briefings to management, supervisors and staff as required
- Other duties as assigned
Responsibilities:
- Dispatching alarm and occurrence responses
- Coordinating scheduling changes, book-offs, etc.
- Documenting all information into comprehensive reports
- Escalating situations to stakeholders as required
- Ensures necessary procedures are followed in the event of emergencies such as bomb threats, fires, and break and enters etc.
- Liaise with local emergency services and client personnel
- Provides briefings to management, supervisors and staff as required
- Other duties as assigned
REQUIREMENTS:
- Expierence in Control room with CCTV & Access Card System
- Must be in possession of a Valid Security License for the province of Ontario
- Must have a Valid (WSIB Approved) First Aid Certificate Level C
- Ability to provide minimum proof of 2 COVID-19 Vaccinations upon hiring
- Available to work Continental Rotation 0730-1930/1930-0730
- Functional ability with the Windows operating system and Windows Office software such as Excel and Word
- Familiarity with Tracktik is considered an asset
- Superior customer service and professionalism
- Above average English communication skills, both verbal and written
- Ability to function independently and multi-task effectively in a dynamic environment
- High School Diploma or equivalent
- Previous Operations Centre or Mobile Driver experience would be considered an asset
Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
This job reports to the Site Manager
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends, Summers.
Number of Openings for this position: 1