Job Description
Security Console Operator - Minto Place (350 Slater)
(Paladin Security Ltd)
Ottawa, Ontario, Canada
Overview
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements
Position: | Part-Time Console Operator (Evenings)
Site: | Minto Place (350 Slater)
Hours: | Monday to Wednesday 2330 - 0730
Payrate: | $19.19/hour
Site: | Minto Place (350 Slater)
Hours: | Monday to Wednesday 2330 - 0730
Payrate: | $19.19/hour
As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.
Job Description:
Shift Console Operators are also responsible for taking calls for service and dispatching them to Patrol Guards as needed. Patrol Guards on the same shift are responsible for communicating with each other and dividing responsibilities for the day
Duties & Responsibilities:
- Answer and respond to calls coming into Minto Place Console via various communication systems
- Administering access passes to contractors and tenants as needed
- Keeping accurate logs related to building, compliance, and life safety systems
- Reporting any deficiencies or damage to property while keeping adequate notes
- Monitoring life safety, access control, and building maintenance systems and anyone who comes into the building after hours
- Working in compliance with the Occupational Health and Safety Act (OHSA) regulations and Colliers; Health and Safety Policies and Program
- Assist with daily operations as needed/required or directed.
- Other duties as outlined by management
Mandatory Requirements:
- Bilingualism (English/French) is considered an asset
- Valid Security License for the province of Ontario
- Valid First Aid/CPR - Level C certification (from a WSIB-approved vendor)
- Must have at least three (3) years of prior security experience OR hold a diploma in Police Foundations or Law and Security
- Must demonstrate a high degree of professionalism
- Must have strong verbal and written communication skills in both English and French
- Must be able to work in a fast-paced dynamic environment
- Must be able to handle stress and pressure and make a sound decision under duress
- Must demonstrate high attention to detail / observational awareness
- Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team
- Must be able to work alone
- Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
- Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
- Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability
Why choose Paladin?
- Extensive paid industry leading training
- Opportunities for advancement and growth
- Unionized benefits (including Education Allowance & Pension Plan)
- Free Uniforms
- Annual Boot Allowance
- Security license reimbursement
- Dry cleaning & hemming/tailoring allowance
- Paid vacation & sick days
- Additional perks!
Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those applicants that are short-listed will be contacted for an interview.
This is a As Needed position 1st Shift, School Hours, Summers.
Number of Openings for this position: 1