Job Description

Overview

Job Skills / Requirements

• Develops and maintains excellent relationships with the clients in the portfolio.
• Supports Human Resources to ensure sufficient resources are available to meet the company’s obligations.
• Performs interviews and meets all new Mobile Security Officers being considered for sites within the portfolio.
• Ensures all Mobile Security Officers within his/her portfolio have adequate training based on industry, corporate and client standards.
• Provides motivational and disciplinary discussions with all Mobile Security Officer assigned within the mobile portfolio as needed.
• Performs evaluations of Mobile Security Officer in the portfolio on an as needed basis and in accordance with company policies.
• Ensure the completion of a Mobile Department Orientation for every officer currently working on shift.
• Recognize exceptional performance by Mobile Security Officers and issue accolades were due.
• Ensures that there are adequate numbers of trained Mobile Security Officers to meet all of Paladin’s contractual obligations with the clients.
• Ensure all standing post orders and scheduled daily activities are being performed/followed properly by the Mobile team.
• Analyzes business margins on a contract-by-contract basis to ensure the Mobile portfolio remains profitable. Margins will be reviewed on a monthly basis at a minimum.
• Assists in negotiating billing rates with the clients in the Mobile portfolio to ensure they remain consistent with expected margins.
• Able to respond to alarms, delegate additional tasks to the mobile team, and conduct (or delegate) hourly check-ins.
• Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to clients so that their security needs are met.
• Communicates appropriate information to Operations and/or the Mobile Officers as needed to ensure that any outstanding issues are dealt with in a timely fashion.
• Monitors Incident Reports and takes appropriate action on the reports that are related to sites within the Mobile portfolio.
• Remains on-call to act as an after-hours resource for emergencies.
• Ensures the Human Resources Manager and the Branch Manager are aware of the number and types of individuals needed at your sites to ensure overtime is kept to a minimum.
• Reports regularly to the Branch Manager on matters of company or client interest or significant events.
• Ensures clients and tenants of the client are aware of and satisfied with the services provided and offered by the company.
• Develops and promotes Paladin’s business where possible in a professional and positive manner.
• Monitors all accounts receivable of clients within the Mobile portfolio and assists accounting when needed to ensure all accounts are kept up to date.
• Ensures that all services provided by staff assigned within the Mobile portfolio are delivered in accordance with the client’s wishes and best interests and in accordance with Paladin’s Code of Ethics.
• Responds to communications from clients or staff in a timely manner.
• Performs other duties as requested to assist with corporate and/or branch needs. 

Education Requirements (Any)

Teaching and or training experience is required
Bachelor's Degree
First Aid/CPR
Post secondary education in law enforcement from a recognized institution or equivalent experience
Minimum 5 years experience security or related field

Certification Requirements (All)

Valid BC Security Licence
Valid Class 5 Drivers License
OFA I

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation