Job Description

Overview

Job Skills / Requirements

• Opening and closing the facility, patrolling interior and exterior spaces and controlling access/egress, providing security escorts as required
• Operating, accessing and occasionally monitoring the video surveillance equipment
• Monitoring and responding to alarm systems
• Guards shall, at all times maintain a high standard of civility, deportment and appearance and guards shall proactive a philosophy of compassion and de-escalation
• Supporting staff, volunteers, tenants and Library patrons by knowing and understanding the Library’s Rules of Conduct and being able to apply these rules in a fair, dignified and positive manner
• Reporting Incidents using the Library’s Incident Reporting Tool
• Resolving incidents according to the Library’s guidelines, instructions, procedures and reporting on incidents according to established procedures
• Protecting all persons (including public, staff, volunteers, on-site contractors, tenants) and property in the event of medical, fire, disaster, severe weather, bomb threat, evacuation and other emergencies
• Functioning as the Primary First Aid service provider at the Central Library. This might include the ability to administer a blocking medication such as Naloxone, and use of devices such as automated external defibrillators (AED)
• All Emergency occurs are to be reported to the Library as soon as possible. A written incident report, using the Library’s Incident Reporting Tool, shall be provided to the Library on any or all minor/major incidents 
   

• Be courteous and cooperative with a high quality of customer service
• Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures
• Able to maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations
• Write clear, concise and legible reports
• Patrol assigned area on foot, as assigned, to ensure personal, building and equipment security
• Communicates any concerns/issues with Site Supervisor.
• Able to maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations
• Demonstrated punctuality and reliability, tact and diplomacy.
• Watch for and report irregularities by completing investigations and incident reports, such as security breaches, facility and safety hazards and emergency situations; contact emergency responders, such as police, fire and/or ambulance personnel, as required. 
   

• Physical demands include excessive walking such as walking up to 5km in a shift and standing.
• Working knowledge of the Trespass to Property Act.
• Able to maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations.
• Excellent communication skills with a focus on customer service along with good computer abilities are all core requirements.
• Superior written and verbal communication skills. Ability to write clear, concise, and legible reports.
• Demonstrated punctuality and reliability, tact, and diplomacy.
• Patrol assigned area on foot, as assigned, to ensure personal, building, and equipment security. 

Certification Requirements (Any)

Standard First Aid, CPR Level C
Valid Ontario Security License

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance