Job Description

Job Skills / Requirements

• Report directly to the Branch Manager
• First contact for the Operations Department, Zone Supervisors, Site Supervisors, Clients, and field staff in the event of emergency, incident, or inquiry.
• Responsible for liaison activities between emergency services, staff, local authorities, and regulatory bodies as necessary.
• Verify and maintain contractual training and orientation requirements for staff on all sites including accurate usage of notebooks, review daily report sheets, staff deportment (uniform; grooming; equipment; and PPE) and ensure a valid Alberta security licence present on all staff.
• Required to oversee all aspects of OH&S program on all sites, including WCB and First Aid reporting, Accident Investigations, and Near Miss Reporting.
• Monitor, identify, and report and health or safety deficiencies on sites and communicate and represent safe work practices.
• Review, approve, and follow up with all incident reports as necessary.
• Assist Mobile Security staff requiring back up on incident/alarm calls and response, including dangerous dispatches and uncooperative site removals.
• Provide frontline staff with additional facilitation and training as necessary.
• Ensure the maintenance of Tracktik checkpoints, compliance, and logistics and audit via TrackTik (back end) Software.
• Develop relationships with all Paladin employees building rapport and demonstrating strong leadership while supporting employee development.
• Ensure adherence to the policies outlined in Paladin’s Code of Ethics and Employee Manual.
• Relay disciplinary concerns of field agents to the Management team
• Maintain email and telephone communication between Operations, Healthcare Operations, Zone & Site Supervisors, Healthcare Zone Supervisor and the management team addressing all in a timely fashion.
• Regularly meet with and brief the Branch Manager on ongoing field and mobile operations.
• Coordinate with Operations the shift coverage for Paladin team absences and book offs as required to maintain operations and client service standards.
• Complete other duties as necessary at the request of the Operations Manager.

• Valid Alberta Security License. 
• Prior security experience required at a supervisory level and mobile security experience preferred.
• Working knowledge of appropriate legislation and provincial/national standards on fire safety, security, and protection of privacy. 
• Valid Class 5 non-GDL license with a clean 3-year driver's abstract.
• Certified Protection Officer (CPO) through IFPO preferred.
• Must have strong leadership, time management and organizational skills.
• Proven capacity to exercise sound independent decision-making. 
• Proficiency in Microsoft Office software. 
• Proficiency in WinTeam Software and Tracktik an asset.
• Strong communication skills, both verbal and written. 
• Proven ability to build and maintain strong working relationships both with internal and external stakeholders.

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Vision Insurance, Paid Vacation