Job Description

Overview

Job Skills / Requirements

• Dispatch security personnel accordingly to uphold daily operations and security functions 
• Receive and prioritize incoming calls, email communications, walk-in requests, and client requests in a professional, kind, courteous, and efficient manner.  
• Notification of the necessary personnel and emergency staff and law enforcement as needed or required - Police, Fire, Security, EMS.  
• Utilize two-way radio communications 
• Respond to all inquiries and communications under stress in a dynamic environment in a calm, professional, and courteous manner.  
• Monitor the status and locations of all security personnel to ensure efficient and accurate deployment and dispatching of staff to handle any situations that arise.  
• Liaison with management, emergency services, police, fire, and ambulance, and staff 
• Maintain detailed and accurate daily occurrence and incident reports 
• Provide exceptional customer service to all clients, patrons, guests, customers, and staff 
• Keep information systems up-to-date - Ie. logs books, summary reports 
• Promptly dispatch appropriate security personnel to respond to emergencies, alarms, and service requests.  
• Identify, Mediate, and resolve conflicts. 
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner 
• Reliably draft and send out mass communications to property staff and tenants in the case of emergencies.  
• Coordinate and communicate new and enhanced procedures to the security team.  
• De-escalate and resolve all conflicts that arise  
• Process and inform Paladin Operations of all extra coverage requests and ensure adequate follow-up.  
• Monitor, Manage, and report any property deficiencies.  
• Monitor and manage property fire emergency systems, fire panels, trouble alarms, and supervisory alarms.  
• Able to use tact and diplomacy in dealings across a range of settings and situations 
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive 
• Ability to maintain and enforce access control procedures - ensure all doors are locked and secured 
• Carry out contractor escorts as needed and assist in directing maintenance personnel.  
• Solid understanding of emergency and standard operating procedures 
• Deal with trespassers and unauthorized persons found on the property, fairly and safely, by enforcing the Trespass to Property Act 
• Assist with Fire & Life Safety inspections 
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program 
• Conduct periodic patrols of property either by foot or by vehicle.  
• Investigate incidents and occurrences 
• Draft detailed incident and occurrence reports 
• Maintain the peace, safety, and security of all patrons, and clients on the property  
• Monitor CCTV surveillance systems  
• Assist emergency and law enforcement personnel  
• Access control, line management, customer service 
• Assist with daily operations as needed/required or directed.  
• Other duties as outlined by management  

• Must demonstrate excellent time management and organizational skills  
• Must demonstrate the ability to troubleshoot, and solve complex problems on a case-by-case basis.  
• Must be able to work in a fast-paced, stressful work environment 
• Must be willing and able to stand, walk, and patrol by foot and vehicle for extended periods (8-12 hours)  
• Must be able to multi-task and efficiently prioritize deliverables to meet the daily operational goal, expectations 
• Must demonstrate a high degree of professionalism 
• Must have at least 1-2 years of prior security experience
• Must demonstrate a strong knowledge of security functions and understanding of Sections 494 of the Canadian Criminal Code and the Trespass Act of Ontario.   
• Experience in physical / mall security is considered an asset** 
• Must have strong verbal and written communication skills  
• Must have a strong command and fluency in the English language both written and verbal  
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.  
• Must be able to handle stress and pressure and make a sound decision under duress 
• Must be comfortable working in a busy highly populated area  
• Must have a clean driver abstract 
• Must demonstrate high attention to detail / observational awareness 
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team 
• Must be able to adapt to a dynamic work environment and prioritize tasks to remain solution-focused.  

• Extensive training - 4 days of class training 
• Competitive wages 
• Company benefits * 
• Advancement and growth opportunities 
• Clear communications, scheduling, and support from a team of professionals there to ensure your success  

• Must possess a valid “G2” Class driver's license 
• First Aid & CRP Level C (Wsib Approved) 
• A Valid Ontario Security Guard License 
• Fully Vaccinated against COVID-19 (x2 Doses Min)  

Certification Requirements (All)

Minimum of 1 year security experience
COVID Double Vaccinated
Minimum 1 Year of Dispatch or Scheduling Experience
Valid G or G2 Drivers License
Valid Security Licence

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days