Job Description
Overview
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements
Site: Mississauga Hospital
City: Mississauga
Status: Full-Time
Hours: Rotating Continental (0800- 2000 / 2000 - 0800)
Pay Rate: $19.33 / an hour ( based on levelling system)
As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.
Trillium Health Partners and their security department are proud winners of the 2017 IAHSS Lindberg Bell Award. It is also one of Canada’s largest academically affiliated tertiary care hospitals with highly specialized regional programs in advanced cardiac, vascular, stroke, neurosciences, orthopedic, and sexual assault/domestic violence services.
- Receive and prioritize incoming calls, walk-in requests, and email communications in a professional and courteous manner.
- Promptly dispatch appropriate security personnel to respond to emergencies, alarms, service requests, etc.
- Monitor the status and location of security personnel to ensure efficient deployment.
- Record and maintain accurate documentation of all dispatch activities for quality assurance and reporting purposes.
- Monitor security systems, such as CCTV, alarms, and access control systems.
- Coordinate communication between security personnel, clinical staff, leadership, law enforcement, and other relevant parties.
- Notification to authorities, such as Police or Fire, in case of emergencies.
- Utilize two-way radio system to communicate with security personnel.
- Provide support and assistance to security personnel based on camera observations.
- Respond calmly and effectively to high-pressure situations or emergencies.
- Follow escalation process to inform site leadership of high-level incidents.
- Conduct regular audits of security systems and equipment to ensure functionality.
- Maintain awareness of security policies and procedures.
- Process and inform Paladin Operations of all extra coverage requests and ensure adequate follow up.
- Perform other duties as assigned.
- 1-2 years of prior dispatch or industry-related experience is an asset.
- Must demonstrate and maintain a high degree of professionalism.
- Experience in a healthcare environment is considered an asset.
- Experience using Resolver Incident Management and Dispatching Software is considered an asset.
- Experience using CCTV monitoring such as Genetec is considered an asset.
- Must have a strong command and fluency in the English language both written and verbal.
- Must be able to work in a fast-paced dynamic environment.
- Must be able to handle stress and pressure and make a sound decision under duress.
- Must demonstrate high attention to detail / observational awareness.
- Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team environment.
- Ontario Security Guard License is an asset.
- Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2, COVID Vaccine)
- Proficient in English (both oral and written)
- Vulnerable Sector Check
Education Requirements (Any)
Certificate Diploma or Bachelors Degree in Occupational Health and Safety (or related) field
First Aid/CPR
Education in Law Enforcement or equivalent
Certification Requirements (All)
Immunization Record
COVID Double Vaccinated
Proof of immunizations for TB, MMR, Varicella?
Minimum 1 Year of Dispatch or Scheduling Experience
Proficiency with Office 365 (Outlook, Word, PPT, Excel, Teams)
Must be fluent in spekaing, reading, and writing in FRENCH and ENGLISH)
Police Foundations Diploma / Law and Justice Studies Degree
A Valid Ontario Security Guard License
Standard First Aid, CPR Level C
Valid Certification in First Aid, CPR and AED
Additional Information / Benefits
This job reports to the Client Service Manager
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift.
Number of Openings for this position: 1