Job Description

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! 
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Position: Portfolio Resource Coordinator

City: Thunder Bay, Ontario 

Status: Full-Time  

Hours: Monday to Friday (0800-1600) with possibility of overtime or on call  

Job Description 

Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio. This position will work closely with Paladin’s Client Service Manager’s to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion. 

Job Description: 

• Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations 

• Forward existing schedules in Paladin scheduling software to ensure Paladin’s Security Officers are fully aware of their ongoing schedule well in advance 

• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre 

• Fill cancellations and openings in the daily schedule 

• Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed 

• Ongoing knowledge development of Paladin’s contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group 

• Take on a large role in Paladin’s deployment process 
• Conduct interview's and phone screen's with applicants

• Ensure billing accuracy and compliance on a weekly basis 

• Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing and payroll 

 

 

Qualifications: 

• Proven ability to build and maintain strong working relationships both internally and externally 

• Strong leadership, organization and facilitation skills 

• Strategic Thinking 

• Excellent communication skills both written and verbal 

• Strong customer service and multi-tasking skills 

• Creative ability to foster new and innovative ways to perform and succeed 

• Ability to meet strict deadlines and flexibility in time allocation. 

• Proficiency in Computer Usage, with an ability to learn Paladin’s Enterprise software 

• Experience in scheduling, administration or security supervision would be considered an asset 

• Be willing to work flexible hours 

 

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.