Job Description

Overview

Job Skills / Requirements

• The Security Supervisor shall be responsible for the supervision/administration of the on-site guards and shall perform these duties in conjunction with other duties as assigned.
• Provide ongoing support to all staff on security-related issues
• Respond to calls for service and security-related incidents as required, and conduct other operational duties as assigned or directed.
• Set individual and team objectives within the Security Department and ensure these are achieved to a high and consistent standard
• Monitors day-to-day staff performance
• Attends all staff meetings as required
• Test guard staff on a quarterly basis with the information contained in the Post Orders, or using any other relevant information provided by the Security Managers
• Training security staff as required, and ensuring training checklists are completed and submitted to the Security Managers
• Maintain, organize, and file all staff training records, application records, disciplinary records, and security license records, and provide all records to the Security Manager upon request.
• Inform the Site Supervisor of all issues that may have an impact on the security services or staff performance.
• Review all logs and the guard tour patrol reports on a daily and provide a summary of patrol proficiency to the CSM / Management as required.
• Conduct and/or prepare frequent audits of equipment such as radios (and accessories), keys, Guard Tour devices, CCTV, storage, and computer system.
• Ensure all staff complete detailed and accurate incident reports before the end of their shift and within a reasonable time frame
• Supervise security incident response and respond to all major incidents. If required, debrief after the incident to discuss and recommend improvements
• Ensure the daily patrol schedules are followed and posts do not get abandoned. Conduct spot checks in person or via CCTV
• Prevent and minimize fire, theft, vandalism, criminal damage, and trespass on CF property as directed or outlined in the SOP’s
• Parking enforcement: including but not limited to the tagging/towing of unauthorized vehicles, and calling out contractors for snow removal.
• Minor parking gate access repairs and/or unjamming of mechanisms
• Prohibit entry into secure areas of the Mall by anyone other than authorized persons determined by an authorized CF Staff or manager.
• Monitor security consoles (access control, secure elevator, and CCTV video monitors)
• Visitor and employee identification verifications
• Respond to alarms
• Complete incident reports, logs, and daily operating reports
• Issue and control access cards and keys to personnel, contractors, and visitors when required
• Lock and unlock doors as scheduled or required
• Report any unusual incidents or hazardous conditions
• Maintain a log of security incidents and report occurrences
• Document, secure, and manage lost and found property and property safekeeping
• Attend every event or incident, which they reasonably consider may jeopardize the security of the Facility and provide a high level of customer service.
• Document all events in a notebook or electronic incident report
• Must be able to sit, stand, walk, and patrol for extended periods of time between 3-4 hours at a time.
• De-Escalate emergency/crisis situations as outlined in the SOPs
• Access control. Line management, crowd control.
• Vehicle and foot patrols of the CF property
• Scheduling
• Other duties as required/requested by the company and management

• Extensive Paid Industry Training
• Employer Paid Benefits
• Opportunities for Growth & Advancement

1. Immunization Record
2. A Valid Ontario Security Guard License
3. Proficient in English (both oral and written)
4. Must possess a valid G Class driver’s license
5. Minimum driving experience of 3 to 5 years
6. Must provide driver’s abstract
7. No more than 2 minor convictions, no major convictions, and no more than 6 demerits in the last three years.
8. 2 COVID-19 Vaccinations

1. First Aid & CPR – Level C
2. Management of Aggressive Behavior
3. Use of Force
4. Report Writing
5. Additional courses as assigned

1. Customer Service
2. Patrol Procedures
3. Diversity Awareness  
4. Finding the OHS Manual
5. Paladin OHS Orientation
6. Dealing with People with Mental Illness
7. Workplace Respect
8. Slips, Trips and Falls
9. Introduction to Bike Patrol
10. Customer Service
11. Additional courses as assigned

Certification Requirements (Any)

2 years of security supervisor experience
Valid G Licence
Standard First Aid, CPR Level C
Valid Security Licence
Use of Force

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays