Job Description

Kent Services is a family-owned security, technology and building services firm with a renowned history of delivering unparalleled services through our close to 2,000 employees who cover the entire continental US. We offer an array of careers that deliver a rewarding experience, great benefits and professional growth and development. We challenge our colleagues each step of the way and provide them with the tools to succeed and accomplish their personal and professional goals. Together, we can deliver the highest quality of service to each of our customers and put you on the career path you have been looking for.

State License B0001317

Kent Services is looking for an Assistant Director of Security to provide high quality security services.

Requirements

· Assist Director with Supervising and monitoring activities on property to deter and prevent theft, sabotage, fire, accidents, and respond to calls for assistance.

· Enforce security procedures and maintain standard of service

· Occasionally serve as training officer to new security staff.

· Follow new hire training program and checklist.

· Assist with assessing, evaluating, and record counseling, coaching, mentoring and performance evaluations accordingly.

· Ensure overnight security registers vehicles performing any daily deliveries or transportation services to track inbound or outbound delayed exits.

· Assist with schedules, ensure hours are accurate and call outs are covered.

· Assist with monitoring, addressing, resolving and supervising payroll.  Reporting payroll discrepancies, timekeeping, post coverage, attrition, scheduling, requests for time off, and communicate with all appropriate departments by following proper channels and submitting forms for approval and processing.

· Monitor rounds (proxy) for all zones in real time and submit report.

· Ensure no loitering and motion cameras being monitored by security officers.

· Address any hazardous or issues that may include trash on right of way, loud music, double parking, vehicle burglary or any other suspicious activity.

· Write reports on accidents, incidents, suspicious activities, safety and fire hazards and other security related situations.

· Monitor and resolve all log entries timely and efficiently.

· Provide needed assistance to customers, residents, employees and visitors in accordance to company or department procedures.

· Act as liaison between security officers, client, property manager, Kent Management, and office staff.

· Communicate and facilitate open lines of communication with District Manager, Operation Manager, Human Resources, Property Manager, Client Representatives and Corporate Office Departments; promote good client relations internally, externally and in daily interactions with outside vendors, contractors, service providers and representatives.

· Perform other related duties, as may be assigned by the Supervisor or Manager.

Qualifications

High school diploma or equivalent, Security or Law Enforcement training and/or experience.

Must have an active security officer license.

Must be bilingual (English & Spanish)

Must have a good working knowledge of security operations, safety practices, and capacity to work in varied places and locations.

Ability to communicate effectively both orally and in writing with staff, company and the public, to understand and follow standard operating procedures (SOP’s), to perform duties in a professional manner and appearance, to write necessary incident reports, make various log entries, investigate incidents, make independent good judgment decisions within proper policy or procedure.

Minimum 1-2 years of supervisory experience and working knowledge of Post Orders, security operations standards and procedures and good understanding of schedules and schedule matrix, shift and payroll operations, 24/7 operations, as well as good people skills, communications skills, diplomacy and tact.

Use caution and discretion when faced with crisis, always avoid physical confrontation, seek assistance from management and/or law-enforcement personnel.

Use your best judgment and ensure the staff is trained, re-trained and follows post orders and SOP’s at all times