Kent Services is a family-owned security, technology and building services firm with a renowned history of delivering unparalleled services through our close to 2,000 employees who cover the entire continental US. We offer an array of careers that deliver a rewarding experience, great benefits and professional growth and development. We challenge our colleagues each step of the way and provide them with the tools to succeed and accomplish their personal and professional goals. Together, we can deliver the highest quality of service to each of our customers and put you on the career path you have been looking for.
Job Skills / Requirements
This position is under the direct supervision of a Operations Manager for shift assignment and is responsible for providing front desk operations support, controlled access to the property, and safeguarding persons and other assets.
DESCRIPTION OF DUTIES:
Examples of duties include, but not limited to:
Greet and acknowledge all residents and announce all guests.
Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
Provide resident services including but not limited to: package handling and dry cleaning acceptance and retrieval, transportation options, service vendor recommendations, restaurants reservations, coordinating housekeeping or other community-specific services (for example, dog walking) and additional requests upon demand.
Through appearance, performance and service orientation, project a consistent image that complements the property.
Adhere to formal operating policies and procedures that mandate certain customer service techniques and emergency response procedures.
Ensure property rules and regulations are consistently enforced.
Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to Property Manager and/or Lead Concierge any resident or guest dissatisfaction.
1. High School diploma or equivalent, Hospitality training and/or experience, be at least 18 years of age, must be a citizen or a legal resident alien, and provide current residence address.
2. Must have a good working knowledge of front desk operations in luxury resudential buildings, safety practices, and capacity to work in varied places and locations.
3. Ability to communicate effectively both orally and in writing with staff, company and the public, to understand and follow standard operating procedures (SOPs), to perform duties in a professional manner and appearance, to write necessary incident reports, make various log entries, investigate incidents, make independent good judgment decisions within proper policy or procedure.
Work is performed inside and outside a property or installation, with exposure to inclement weather conditions and unpredictable crisis situations. Shift work is required. May or may not be performed in uniform. Some work may require physical activities such as lifting, stooping, kneeling, and crouching.
Stand and greet everyone who approaches the property, desk, etc.
All visitors and or guest must be announced.
No personal electronic devices are to be used while on post.
A complete, clean and presentable uniform must be worn at all times to and from work.
No sleeping on duty. Violators will be written up for the posture and appearance of sleeping.
SPECIAL WORK REQUIREMENTS:
May require travel, work in risk / hazardous conditions which apply to the work site. Capability of using required tools and equipment. Ability to speak English. Have capacity to cope with mental and emotional stress. Must be free illegal drug usage and able to meet our drug screening requirements.
WORK RELATIONS AND TEAMWORK:
Understand the relationship of the job to the work site mission and to other jobs within the work site. Communicate with co-workers, supervisors and staff from other departments to solve problems, improve quality, processes and services. Identify and acts on opportunities to help and support work efforts of co-workers and staff from other departments. Work in a manner that promotes / creates a positive work environment. Help co-workers understand and implement changes within the work site.
RESPONSIBILITY/ACCOUNTABILITY AND MISSION SUPPORT:
Identify and develop ways to improve work processes, efficiencies and quality. Improve job skills, knowledge, performance and education. Attend in-services training and educational programs as may be directed. Solve problems or issues, works with change, willingness to work extra shifts and/or overtime as needed.
RESIDENT, GUESTS, AND INTERNAL CUSTOMER FOCUS:
Respond with sensitivity to emotional, spiritual and practical needs of residents, families, guests, co-workers and staff members. Protect residents, families and co-workers rights, dignity and confidentiality with a respectful attitude. Customer problems and concerns are reported and/or corrected. Universal precautions and Infection Control techniques are followed. Understand own role in facility safety plans and procedures related to fire, weather and other disasters are demonstrated.
Take initiative to identify and resolve problems. Act as a coach and mentor. Publicly supports team decisions even when they might conflict with personal opinions. Demonstrate initiative and leadership in new policies and procedures. Willingly accepts challenge.
Education Requirements (Any)
High School Diploma or GED
Additional Information / Benefits
Medical and Dental plans
Employer matched 401K
Employee performance increases
Annual performance programs
Career advancement opportunities
Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Short Term Disability, Long Term Disability, 401K/403b Plan
This job reports to the Operations Manager
This is a Full and Part-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.
Number of Openings for this position: 2