Job Description
Residential Concierge
(KBS/NY)
New York, NY, United States of America
Overview
Job Skills / Requirements
Kent Services is seeking candidates for a Residential Concierge position to provide Front Desk operations support, controlled access to the property, and safeguarding persons and other assets.
Essential Responsibilities:
- Greet and acknowledge all residents and announce all visitors.
- Monitors, announces and control access to the property.
- Reviews access control cameras frequently and reports any suspicious activity according to front desk procedures.
- Provide resident services including but not limited to: package handling and dry cleaning acceptance and retrieval, transportation options, service vendor recommendations, restaurants reservations, coordinating housekeeping or other community-specific services (for example, dog walking) and additional requests upon demand.
- Adhere to formal operating policies and procedures that mandate certain customer service techniques and emergency response procedures.
- Ensure property rules and regulations are consistently enforced.
- Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
- Adheres to all front desk protocols including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management and responding to emergency situations.
- Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to Property Manager and/or Lead Concierge any resident or guest dissatisfaction.
Minimum Qualifications:
- High School diploma or equivalent.
- Hospitality training and/or experience
- Must have at least 2 years of experience working in luxury residential buildings in front desk operations and safety practices.
- Ability to communicate well both orally and in writing with staff.
- Knowledge of Building link or similar system is a must.
- Willing to stand for 8 hours in a front desk area.
- Must have excellent customer service skills and be capable of performing duties in a professional manner.
- Must be able to work mornings, afternoons and weekends.
- Work is performed inside and outside a property or installation, with exposure to inclement weather conditions and unpredictable crisis situations.
- Ability to take initiative to identify and resolve problems.
Certification Requirements (Any)
S-12
S-13
Additional Information / Benefits
This job reports to the Operations Manager
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.
Number of Openings for this position: 5